FAQs

Additional Benefits and Details

PaymentWorks is The University of New Mexico’s new cloud‐based vendor onboarding solution.
Vendors will now have a streamlined process for managing their profile and contact information, securely entering and updating their banking information, selecting their preferred payment method, viewing their payment status and history, and updating important documents for tax, insurance, and various certificates.
There are four payment methods, all with different terms:
  • Virtual Payables (virtual credit card payment) - payment upon receipt and approval of the invoice
  • Electronic ACH (electronic bank-to-bank payment ) - Net 30
  • Paper check - Net 30
  • Wires (for international suppliers)
Yes, during the registration process please answer "Yes" to the question that asks this specifically.
Yes, you will be able to identify yourself as a diverse supplier through the vendor registration and upload your diverse certification.

General Information

Vendors can access and update their own information within the PaymentWorks portal.
PaymentWorks uses various methods and industry-leading software to validate vendor's banking information. In some occurrences they will still need to speak with someone listed on the account and yes, you may receive a phone call to confirm your details.
The University of New Mexico
PO Box 4548
Albuquerque, NM 87196

Yes, you can. The custom forms will change to accommodate the vendor type and which questions are needed. A domestic (US) bank account will be required in order to sign up for ACH payments. Wires will be the only payment method available for those with foreign bank accounts. Please make sure to enter your intermediary bank account details, when appropriate.

If your country does not have a SSN or TIN to enter in the required field, please access the Help Center and contact Support in order to obtain a placeholder ID to use for your registration.

During registration when you are selecting the tax classification please select "Other" and then manually enter "501(c)(3)".

Yes, once enrolled, you will have the ability to view invoice/payment details in PaymentWorks. On the home page when you first enter PaymentWorks, click on the "Invoice"tab from the top menu bar. You should then see a list of your invoices with The University of New Mexico. Each invoice can be clicked on in order to view the full invoice details.

Screenshots that show the tab detail and how to export into an Excel file can be viewed on this PaymentWorks article.


Registration Challenges and Questions

No, since the onboarding process requires an email invitation and the vendor to complete and attest to their own information, it can only be done by the company being onboarded. Access the Help Center and contact Support for additional guidance if questions arise.
Please follow the steps outlined on this document (PDF).
Please access the Help Center and contact Support in order to obtain a placeholder ID to use for your registration.
You can either enter the information in manually, or if you have the W9 you can contact Support through the Help Center and provide the file through the Contact Support button.

If you are able to log into your account, do so and click on the 'account' link in the top-right corner of the screen. Then click on the blue 'edit' button and update your email account. Be sure to click the green 'save' button to finalize all changes. You will then be able to sign into the account using the new email address. If needed, you can also change the Password on the account as well.

If you are unable to log into your account, access the Help Center to contact Support and they can assist with the update.

Contact vendors@unm.edu for assistance.

Contact vendors@unm.edu for assistance.