Frequently Asked Questions

Picking up checks at the Accounts Payable office is generally not permitted as this is a violation of policy and internal controls established by the University. Policy requires that Accounts Payable mail all disbursements directly to the payee's home or business address. On occasion, however, it may be necessary to deliver the check in person and/or include items which can not be attached to the original payment request. Under limited circumstances, a check may be "Picked up" by the department initiating payment. Outside vendors are not allowed to pick up checks.

There are two steps in picking up a check: first, the invoice must be flagged for special handling, second, permission must be granted by Accounts Payable.

To flag a payment initiated on a Chrome River Expense Report for pick up, choose Check Pickup Request in the Special Handling field of the Chrome River Header Record. You will also need to select Override Direct Deposit, Issue Check on your Chrome River Document. You must also fill in a business purpose in the Business Purpose for Check Pickup field provided.

For a PO invoice to be submitted to Accounts Payable indicate Hold check for pick up” on the invoice communication. If the vendor is directly submitting the invoice, make your request to Accounts Payable via E-mail.

To obtain permission, send an E-mail to ( Include: the “I” number from the PO Invoice, the name of the payee, the amount of the payment and a brief reason for picking up the check. You will receive a reply to your E-mail. If approved, we will call you when your check is ready. UNM ID will be required.

All documents paid through Accounts Payable are available for viewing through Banner using Web Xtender. For information on how to access Web Xtender, click here.

We strive to have documents scanned into Web Xtender within 48 hours of receiving the paper copy in Accounts Payable. However, when receiving large volumes of documents, it may take up to a week before your document is available for viewing online.

Flag the payment request as "Check Pick Up". You will then be contacted by Accounts Payable Staff when the check is ready for pick up and you may then mail as needed.

The documents associated with this transaction will be scanned and viewable online in Banner within 48 hours. To view these documents:

  • Logon to Banner (you must have security to access Banner).
  • From the General Menu screen, type FOIDOCH (enter) in the Go To Box. This takes you to the Document History Form.
  • In the "Doc Type" field type CHK then (tab) to the next field.
  • In the "Doc Code" field: 
    • If paid by check:   type the seven digit check number starting with 3; for example:  3123456 
    • If paid by direct deposit: type the seven-digit direct deposit number starting with an exclamation point; for example !123456. This number can be found on the Direct Deposit Advice e-mailed to you from
    • From the toolbar select the Next Block icon (or Ctrl + Page Down). Highlight the Invoice Number in the Invoice Block by mouse-clicking on the Invoice Number. From the toolbar select the XS Icon (to the left of the XS icon with the red arrow). This launches WebXtender. Double click on the Banner Invoice number. This opens the scanned documents. To print the scanned image page-by-page, click the printer icon on the toolbar. To print the entire document, close the window with the scanned documents.
      • Launch WebXtender by clicking on the XS Icon on the Toolbar.
      • Click in the checkbox to the left of the Document ID field.  The box should now have a check mark.
      • Select "Options/Print Selected Items" on the Toolbar.
      • Select "No" in the AppXtender Web Access pop up box asking "Would you like to view print log?
Mailing Address:
MSC01 1250
1 University of New Mexico
Albuquerque, NM 87131

Phone: (505) 277-2014
Fax: (505) 277-1028 
Physical Location:
John & June Perovich Business Center  
Suite 2600